MFA Guides

Administrators and Help Desk Management

Some workflows require the assistance of administrators and help desk personnel.

There are four important use cases that require users to contact an administrator for assistance.

  1. Replacing a lost card.

  2. Remotely unblocking a Crescendo card when you are not connected to the network requesting that your credential(s) be revoked due to a compromise.

  3. Unlocking your Question and Answer Set.

  4. Deactivating your credential.